Got any questions?
Frequently asked questions
When will my order be dispatched?
All in-stock orders are dispatched within 1–3 business days from our regional facility in Ontario, Canada.
During peak sale periods, dispatch may take longer than usual (typically 5–7 business days).
If your order contains pre-order items, the entire order will be shipped together once everything is ready.
How do I know if something is a pre-order?
Pre-order items will have an estimated dispatch date listed in the product description, product variant, or product name.
If you'd like to receive in-stock items sooner, please place a separate order.
What is the best way to wash our products?
Please wash our products on a cold, delicate wash cycle, in a wash bag, and line dry only (do not tumble dry). It would be best to untie the topknot to ensure it dries easily.
Do you ship worldwide?
At this time, we are only shipping within Canada.
Do you offer wholesale?
Yes, we sure do! Send us an email at lunablankets24@gmail.com for more information.
Will you be restocking?
Generally, yes. If the product is still on the website, we usually intend to restock it. Please DM us on Instagram or email us if you would like to confirm.
Personalization FAQ
Can I change my embroidery choices after I place my order?
If you need to make changes after placing your order, we ask that you DM us on Instagram with your order number as soon as possible to ensure we can accommodate the changes before your order enters production.
Can I preview my text and font before ordering?
We have many examples of embroidery and fonts available to help you decide on a font.
In the meantime, if you are really unsure, please send us a DM on Instagram with your request, and we’ll get back to you as soon as possible with a preview.
Can I cancel or return a personalised item?
Due to the custom nature of this service, we are unable to accept cancellations or returns if your product has been personalized.
Please ensure you choose your selections and spelling carefully.